Booking Policies
NOTES
Pricing: Menus are priced per person and include the cost of ingredients and serving staff. Prices include taxes and fees. Minimum Requirements: A minimum of 4 guests is required per package. For groups larger than 20 guests, or for information on special event, wedding, and holiday menus, please contact us directly. All guests in your party must select the same menu.
Custom Menus: Custom and allergy menus are available upon request.
Delivery Fee: An additional $50.00 delivery fee applies for villas in San José and East Cape.
Service Hours: Regular service hours are from 7:00 AM to 9:00 PM, additional staffing costs may apply for services requested outside of these hours. For further assistance or to discuss your specific needs, feel free to reach out to us directly.
Gratuity: Gratuity is not included, recommend 15-20% of our final bill is customary.
Dining Schedule: Guests are expected to dine at the scheduled time. Delays beyond 15 minutes may result in an additional service charge.
Holiday Pricing: In observance of the holiday season, please note that additional staffing fees will apply on the following dates: December 24th December 25th December 31st January 1st
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To ensure we provide the best possible experience for all our guests, we have established the following cancellation policy:
Changes and Cancellations: Any changes or cancellations to your reservation must be made at least 72 hours prior to your scheduled arrival. Less Than 72 Hours Notice: If you cancel or request changes to your reservation within 72 hours of your arrival time, we will be unable to accommodate your request.
No-Show Policy: In the event of a no-show or failure to cancel within the specified timeframe, the full amount of your reservation will be charged.
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All prices are listed in United States Dollars (USD) for client convenience. In accordance with Mexican fiscal regulations, all payments processed in Mexico will be charged in Mexican Pesos (MXN). The applicable MXN amount is calculated using our established weekly exchange rate. This rate is determined each Monday based on the institutional bank transfer rate available to us as of the preceding Friday and remains fixed for that business week (Monday through Sunday). Publicly displayed exchange rates (including online or “mid-market” rates) do not reflect the actual settlement rates available to Mexican businesses and are therefore not applicable. The weekly exchange rate in effect at the time payment is processed will govern the final MXN amount due. Exchange rates are are not adjusted retroactively.